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Articles about the account portal

What are "Regional Reporting and Alerting" regions?
Our Internet testing utilizes data centers in several regions around the world. After you select the regions that are most relevant to you, they are used to...
Sat, 28 Apr, 2018 at 10:01 PM
What is the "Distance" number shown on the summary page?
The Distance is a calculated score (1-10) showing the likely proximity of any Internet issue(s) causing alerts. It is based on the differential performance ...
Thu, 3 May, 2018 at 8:30 PM
Where do the home network device names come from?
When an alert is created or a graph is shown, we use the most specific device name available... If you assigned a name to a device, we use that name. Els...
Sun, 1 Jul, 2018 at 9:56 PM
Why are Internet test results divided into intervals?
We segment every 24-hour day into 15-minute test intervals, numbered 0 to 95. This allows us to group test results into time periods that provide not just a...
Sat, 28 Apr, 2018 at 4:00 PM
How can I see my external public IP address?
Go to the Test Details page under Internet on the menu bar and click on the globe icon in the 24-hour interval portlet. Note: This shows the source IP a...
Sat, 2 Jun, 2018 at 10:53 PM
Why are multiple IP addresses shown for a single MAC address?
Although not typical, it can happen for a number of reasons. For example,... More than one IP address is configured on a computer's network interface...
Mon, 20 Aug, 2018 at 9:32 AM