Account

Articles about user accounts

What types of accounts do you support?
We support two account types, user accounts and business accounts. 1. A user account is the default account type used by individuals that administer no ...
Thu, 3 May, 2018 at 12:24 PM
How can I register more than five monitor-io devices?
The maximum number of I/O Monitors for a standard user account is 5. If you want to manage more than 5 units from a single account interface you will need a...
Thu, 3 May, 2018 at 12:37 PM
What are the additional costs for a business account?
The business support package details are described here.
Thu, 3 May, 2018 at 12:42 PM
I registered two monitor-io devices, how do I give one to a friend/relative?
You can simply unregister one of them from your account and then register it to the other person's account. You probably want to do a Remove All from t...
Thu, 3 May, 2018 at 12:44 PM
Why do I have to verify my email ID?
Email is our primary means of communication with our customers. After an email id is verified, it becomes part of your account record. We will send announce...
Thu, 3 May, 2018 at 12:25 PM
How soon can I expect to hear back from you once I open a ticket?
You should expect a reply from us within 24 hours, Monday through Friday.
Thu, 3 May, 2018 at 1:04 PM
How do I request an exchange for a defective unit?
The monitor-io device comes with a free, 30-day warranty against manufacturing defects. If you require an exchange simply open a ticket. Please include ...
Thu, 3 May, 2018 at 12:58 PM